The Level 2 Support is responsible for the maintenance of a portfolio of clients that subscribed for Online music and video contracts. The music and video devices are based on Linux or Windows. The team provides support services to all Mood Europe affiliates, sometimes being also directly in contact with our clients. The main activity is to investigate and solve technical issues regarding hardware or software failures. Also, using specific monitoring tools, the team supervises and ensures the proper functioning of the online devices.
Characteristics: open, assertive, willing to learn and help, proactive
Mood Media is the global leader for Experience Design. By integrating media and sensory content, social and mobile applications, and technology-based solutions, we enhance brands and help our clients create powerful connections with their customers. Mood Media delivers memorable consumer experiences that increase loyalty, create brand differentiation, and maximize point-of-sale revenues. Mood Media provides a full range of solutions — music, digital signage, messaging, social/mobile applications, location-based services, scent marketing, and A/V systems — to retail stores, hotels, restaurants and businesses of all sizes, across the globe. Serving more thancommercial locations in 55 countries throughout North America, Europe, Asia, the Middle East and Australia, Mood Media reaches more than 150 million people every day.