-Responsible for maintaining the eServGlobal products.
-Assistance given to eServGlobal clients answering their demands and questions.
-Connecting remotely on client servers for gathering necessary information, analyze and resolve client's incidents.
-Execute remote interventions and monitoring activities on the client servers when necessary.
-Incident tracking and updating using eServGlobal tracking tools.
-Maintaining communication with the customer and with support higher levels.
-The work is done from our Bucharest office in 12 hours shifts in order to cover 24/7 operation.
-Degree in engineering with main focus telecommunications and computer science.
-Customer oriented. Focused on problem resolution.
-Advanced level of English. French is a plus.
-Proven Knowledge of Unix (System Level).
-Knowledge of shell scripting (sh, ksh, awk) is a plus.
-Familiar with SQL and database engines administration.
-Knowledge of telecommunication protocols for value added services is a plus.
-Team player who is self motivated and can work independently.
-Willing and able to learn quickly new skills and technologies.
-Willing to work in 12 hours shifts (nights and weekends included).
Offer (bonuses, benefits):
If you are interested in joining a mobile money and value added services company which operates in a very fast growing and dynamic market place, an international company that provides the individual with career progression and culture diversity, send us your application.
The compensation package is at a competitive level, related to the competences and performance level.
Extensive training and excellent professional environment.
Private medical services paid by the company for employees and family members.
25 working days vacation/year.