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Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București; Cluj-Napoca; Timișoara

Acest job nu mai este activ.

Job Description

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Ideally we are looking for someone with A+ /  Microsoft certifications or a degree but it's not required.

Big plus if you have any experience with Security/Home automation.

Spoken English is a very important requirement for this job. As such, we ask that you record a verbal description of some of your experience, and why you would be a fit for this position. It should be, at maximum, 2 minutes long. Please include the link to this recording in your application or in your CV.


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