Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Ideally we are looking for someone with A+ / Microsoft certifications or a degree but it's not required.
Big plus if you have any experience with Security/Home automation.
Spoken English is a very important requirement for this job. As such, we ask that you record a verbal description of some of your experience, and why you would be a fit for this position. It should be, at maximum, 2 minutes long. Please include the link to this recording in your application or in your CV.