Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

București


If you want to be a part of our multinational team you will have the opportunity to work in a highly challenging and rewarding enviroment. We are offering you the chance to take a step forward in your career. The mission of our partner is to provide customers with a seamless and secure solution to their global business needs.

The Bucharest Centre is a client oriented organization with specific technologies and a dedicated team of professionals. The Center’s capability in terms of resources has increased exponentially in 2007. Furthermore, new technologies have been introduced and more partnerships have been agreed upon, both with international companies as well as with universities.
Our partner is committed to create a diverse environment and is proud to be an equal opportunity employer. We guarantee a stimulating working place, experienced team and a lot of friends.


Required skills

• Fluency in German & English (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Ability to work in shifts


Optional skills

• Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
• Proven IT education or 1 year job experience in customer support
• Proven remote support know-how (patches etc.)
• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude


Responsibilities

• Providing initial remote technical software & hardware support to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Make sure the process conformity and SLAs are accomplished

Related info

If you think you are fit for the job and you want to be part of our team, we are looking forward to receiving your resume.

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