Level 1,5 Support Engineer in English

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/adresele jobului


 Technical skills:Basic MS Windows Server and/or Linux administration knowledge (. installation, create/modify users, manage system settings and services, etc.)
Good knowledge of enterprise applications architecture (. n-tier applications structure and components)
- Basic web application architecture and functionality knowledge (. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)

- Java/JSP basic knowledge (. what is an applet, what is a class file, what is a JSP file, etc.)
- General Relational Database administration and SQL knowledge (. how to use specific tools and create simple SQL commands, understanding tables/objects concepts)
Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (. familiar with modular structure applications)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
Good understanding of computer networks architecture (data communication, small to medium environments administration and configuration)
Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (. what is a class, what is a method or property, how to inherit, etc.)

Communication skills
Troubleshooting skills
Patience Customer care/support experience
Good command of the English language
Willingness to travel 

Nice to have skills:
Any or multiple of the following languages: French, German, Russian, Italian, Spanish

Tasks and responsibilities:

Interacting with Development when a bug/issue is identified
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues via telephone or portal
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Performing problem management and end-to-end problem ownership
Logging all related activities for each customer query and handling client data securely
Employing client's standard support delivery methodologies and tools
Performing in international software support delivery processes and environments


  • Interviu online
  • De unde ai auzit despre EEU Software?
  • Cand ai fi disponibil/a sa incepi sa lucrezi cu noi?
  • La ce salariu (in Euro) te-ai gandit?