Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului

București


Working time: 24x7 

Mandatory skills:

• Fluency in English & French (both written and verbal)
• Proven IT education and 1 year job experience or 5 years of experience as an IT specialist
• Specialized know how on Databases, Windows, Network, Active Directory, Virtualization
• Proven remote support know-how (patches etc.)
• Willingness to travel

Tasks and responsibilities:

• Providing initial remote technical software & hardware support to clients

• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished

Benefits:
- Reimbursement of agreed certifications
- Private medical subscription
- Motivating salary
- Performance bonuses
- Career path based on continuous learning and development. Internal courses and workshops.
- Multiple ongoing projects thus possibility to change projects/ teams
- Professional environment, access to leading-edge technologies
- Premium customers
- Stability


  • Interviu online
  • De unde ai auzit despre EEU Software?
  • Cand ai fi disponibil/a sa incepi sa lucrezi cu noi?
  • La ce salariu (in Euro) te-ai gandit?