Detalii loc de munca

L1 Technical Support

Angajeaza Premium Talent
Nivelul carierei
Middle (2-5 ani)
Tip job
Full time
Job partial remote (timpul de lucru se va imparti intre remote si sediul companiei)
Limbi vorbite
Engleză - Mediu
* toate limbile sunt obligatorii
Posturi disponibile
3

If you have a passion for IT industry and are looking for a meaningful role, this can be your opportunity to be a part of a great organization.

Due to continued growth, we are currently looking for an ambitious and customer orientated L1 Technical Support to join our Testing, Deployment & Support team in Craiova.

As a technical support you will serve as the first contact with customers who need technical assistance.

 

Key responsibilities:

  • Provide L1 Support for our clients via chat, phone and email
  • Provide quick resolution and excellent customer service
  • Manage Help Desk tickets in a timely manner
  • Redirect unresolved issues to the L2 Technical Support
  • Document customer interactions
  • Follow-up with customers
  • Contribute to written documentation (Knowledge Base) 
  • Propose improvements related to procedures, workflows etc.

Requirements:

  • BA in IT, Computer Science or similar relevant field
  • Customer orientated with good customer service, analytical, troubleshooting skills
  • Minimum 6 months of experience working in a help desk environment/technical support
  • Good documentation skills
  • Available to work in 3 shifts with 24/7 setup
  • Nice-to-Have: Knowledge of MSSQL, Databases

 

What can Smart ID offer you?

Smart ID is a place to be for innovators, performers, and reliable people that dare to have an impact for the future. We offer them a modern environment to work, working from home option, extra days off, birthday off, in house & external professional trainings, referral bonus, performance bonus, coffee, fruits, access to the Bookster library and medical services to encourage energetic and hardworking people.

Beneficii acordate

Financiar
Bonus de performanta
Prime de sarbatori
Medical
Abonament servicii medicale
Conditii de lucru
Posibilitatea de a lucra remote
Birouri/scaune ergonomice
Timp de lucru flexibil
Cafea/ceai/snacks la birou
Telefon mobil
Laptop
Timp liber
Extra zile de concediu
Abonament sportiv
Evenimente/petreceri de companie
Dezvoltare
Traininguri de specializare
Cursuri de dezvoltare personala