IDEMIA is a world leader in digital security solutions for the mobility space. IDEMIA has always been at the heart of mobility, from the first smart cards to the latest contactless payment technologies which equip millions of smartphones.
Present in the Payment,Telecommunications and Identity markets, IDEMIA offers end-to-end solutions in the Smart Transactions, Mobile Financial Services, Machine-to-Machine, Digital Identity and Transport; Access Control fields.
-Responsible to maintain IDEMIA applications;
-Assists IDEMIA clients by answering their requests and questions;
-Connects remotely to servers in order to gather necessary information, analyze and resolve client's incidents;
-Reports incidents using IDEMIA's ticket tracking tools;
-Maintains communication with customers and support higher levels.
-Degree in Engineering with main focus on computer science and telecommunications;
-Customer oriented, focused on problem resolution;
-Advanced level of English, knowledge in French is a plus;
-Knowledge of command line Unix standard tools (Linux) and Windows operating systems;
-Knowledge of SQL is a plus;
-Team player who is self motivated and can also work independently;
-Willing and able to learn quickly new skills and technologies;
-Willing to work in 12 hours shifts (nights and weekends included), to cover 24/7 operation.
The compensation package is at a competitive level, related to the competences and performance level.
Extensive training and excellent professional environment.