L1 Infrastructure Support Engineer
Operate a state of the art infrastructure and systems for different customers in a shift rotation (24x7), comprising monitoring services for our datacenter, emails, SMS, phone calls; server actions (reactive and proactive) increase or decrease space allocation, patching and maintenance activities, basic networking and Linux support, AD management, incident management using various tools (S&T or client owned – . USU, SoDi, Matrix42), various application management.
Incident management and resolution following Operations Management Manuals (OMMs), internal knowledgebase and procedures
- Alert management from automated systems
- Manage escalation of issues to other teams and ensure resolution is reached
- Take part in scheduled maintenance activities related to change requests, such as patching, application maintenance, HW and SW upgrades
- Evaluate the need of and deficiencies including capacity and performance management and planning
- Acting as interface with the internal and external clients
Critical Hiring Criteria:
- Very good English language (speaking, writing, reading)
- Previous experience with working with ticketing tools and knowledge base
- Very good understanding of IT processes (Incident and Problem management, Change management). Ideally, ITIL Foundation certified.
- Working with strict SLAs and KPIs
- Familiar with (or good understanding of following technologies):
- Active monitoring (Zabbix, Nagios, ZIS, Icinga, Check_MK)
- Microsoft Windows Server 2008R2 and above
- Basic WSUS knowledge
- Basic Networking Services (switching, routing, firewall)
- Basic Virtualization Solutions – clustered VMWare vSphere, Microsoft Hyper-V
- Basic PowerShell / Scripting
- Basic Linux platforms knowledge
- S&T Romania was founded in as a subsidiary of the S&T System Integration & Technology Distribution AG - Austria. The company has continuously developed from its initial status of IT distributor and has made rapid progress towards the Group’s corporate goal of becoming recognized as the leading system integrator in Central and Eastern Europe with a strong local presence.
- S&T Romania is a leading System Integrator on a highly competitive market. The company provides a wide range of IT consulting services develops and implements customized solutions and offers 24/7-customer support.