Nivel cariera

Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


The Knowledge Management/ IT Business Analyst will support the KM program as a critical member of the core Knowledge Management Office. 

Through collaboration with all KM program stakeholders, the IT/Business Analyst ensures the needs of Oracle’s Global IT and Business organizations are met; that users are provided with the appropriate level of support through a centralized knowledge repository and that support content is available utilized effectively.

KEY RESPONSIBILITIES

  • Assists in development, implementation and support of the KM technology infrastructure strategy in collaboration with the core KM team as informed by the goals and objectives of the KM program
  • Facilitates and monitors the use and improvement of knowledge management
  • Monitors / reports progress of KM initiatives to the knowledge management leader
  • Works with organization leaders and stakeholders to identify areas of opportunity and gaps in knowledge flow
  • Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
  • Administrates, supports and influences the knowledge‐sharing technologies and processes
  • Engages in and supports KM‐related technology training and awareness activities
  • Creates and maintains Knowledge content, according to process and standards
  • Supports and influences the knowledge management process in Global IT
  • Promotes KM approaches (., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes, and collaborative tools)
  • Monitors the effectiveness, maintenance, and use of IT tools and systems as they apply to KM and implements improvements
  • Helps disseminate information about the organization's KM program to internal and external audiences

COMPETENCIES

  • Previous experience implementing or participating in Knowledge Centered Support (KCS) is preferred
  • Clear understanding of the principles of knowledge management
  • Able to elicit requirements from both business and IT objectives and needs
  • Familiarity with IT tools, including both legacy and Web‐based social networking applications
  • Knowledge of enabling IT technology domain
  • Fluency in critical thinking, structured analysis, and problem solving
  • Confident and effective communicator
  • Skillful listener with an open style; good at facilitating discussion
  • Proficient understanding of  Data Analytics as applied to Knowledge Management
  • Strong understanding of KM, including KM process, strategy and road mapping

SKILLS AND CAPABILITIES

  • Certified Knowledge Manager (CKM) and/or KCS certifications preferred
  • Collaboration and relationship‐building skills
  • Excellent written and oral communication skills in the English language
  • Expertise with common productivity tools such as Word & Excel in addition to online editors and html code
  • Creative and self‐motivated with strong problem‐solving skills (thinks outside the box)
  • Business process re‐engineering skills
  • Customer support skills
  • Project management skills
  • Business case development skills
  • Experience with configuration and customization of  InQuira (Oracle Knowledge Management) and RightNowCX preferred