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If you've recently graduated a technical University and would like to start your career at Oracle you'll have the chance to work in one of the most dynamic environments, offering your expertise in supporting our global customers for Fusion HCM.
Oracle Software Support is launching a new advance team to investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. The team will partner with development to add value in the design phase. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products but also shape the product to benefit customers. If you are excited by the notion of being able to define a group from the beginning and shape our collective future then this is the place to be.
Technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications)
Troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process
SOAP and Web Services understanding
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Excellent communications skills
Fluent in English
Support Engineer is expected to apply support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.
Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration,
and integration technologies and influences product design by providing feedback to development.
You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization.
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release.