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Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului

Cluj-Napoca

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Position Purpose:   

We are looking for graduates who are looking for their first or second job to join our OPS team as a Junior Procurement Support Analyst. The role will be joining our existing team delivering a range of operational support services to several of our clients Coupa Procurement system or other eProcurement systems and liaising with UK and European Xoomworks project teams to support project implementations.  

You should have a good degree and an interest in pursuing a career in IT and systems support. A good communicator with excellent French and English skills, a flexible approach and good problem solving skills is what we are looking for.  

The role will be to join our growing existing team to deliver Supplier Enablement and Service Desk services and with the opportunity to expand into more complex areas such as End User training, Release Management, cXML Vendor Enablement etc. The role will involve developing relationships and liaising with various clients departments such as IT, Finance, AP, User Acceptance etc.  

The aim of the role is to be able to deliver the above services in English and French.  

There is potential for some onsite travel but the role is based in our Cluj-Napoca office.  

Internal Coupa or other procurement systems based training plan will be followed so that the relevant knowledge will be grown. 

Key Responsibilities / Duties:  

  • Communicating with UK and Europe based client staff and client suppliers  
  • Supporting users of the system by email, phone and ITIL based incident management system
  • Supporting key functionality of Coupa Procurement system or other e-Procurement systems 
  • Providing systems support and resolution of incidents
  • Preparing client reports 

Experience & Qualifications Required:  

  • Excellent French + English language skills, written and spoken
  • Good MS Office skills
  • Any additional European languages is a bonus
  • University Graduate
  • A plus if you have exposure/interest in IT systems

Personal Attributes: 

  • Self - motivated
  • Able to manage multiple tasks and prioritise effectively
  • Strong analytical and diagnostic skills
  • Team player and excellent communicator
  • Passionate 

Key benefits:  

  • Competitive salary
  • Employee private medical cover
  • Life assurance
  • Gym subscription
  • Pension contribution
  • Working from home policy
  • Comprehensive training and development 

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