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Background in marketing, communications or journalism

Main Responsibilities

Content and Engagement:

• Coordinate and implement the existing enterprise-wide social media program

• Develop and curate brand awareness social content and generate inbound traffic

• Coordinate the enterprise-wide content (editorial) publishing calendar (using publishing tool) to ensure steady stream of relevant and meaningful social posts for target audiences

• Monitor, reply or assign tasks as needed to all interactions on social media platforms such as direct messages to answer customer queries and comments• Identify and monitor external social media influencers such as bloggers and blog sites

• Work with creative design team, develop engaging social imagery, animations and videos for use on social media platforms

• Curate branded social content and third party industry content in support of the employee advocacy program
Cross-functional Team Engagement:

• Ensure social media programs are integrated in relevant company initiatives – internal communications, sales, marketing and recruiting

• Participate in enterprise-wide content (editorial) calls

• Keep up to date with new social media trends and make evaluations and recommendations to the company presence and participation in social media

• Pull social media platform data and work with team members to make monthly actionable recommendations based on findings of KPIs relating to content performance, community engagement and growth


• BA/BS degree in marketing, communications, journalism or related

• Minimum of 1 year of relevant experience

• Excellent verbal and written communications skills in English language. (Other languages a plus)• Knowledge as a user of, or understanding and passion for social media platforms and mechanism

• Digital marketing agency background a plus• Experience of using social media publishing tools like HootSuite and Sprinklr

• Experience of using social media listening tools like Shoutlet/Spredfast, Synthesio, Sysomos and Brandwatch a plus

• Experience of using employee advocacy platforms like EveryoneSocial or Dynamic Signal a plus

• Experience with social media analytics and KPIs and proven ability to provide insights based on these measures a plus

• Knowledge of how to place paid media on social media platforms a plus

• Knowledge of Windows, Microsoft Office including Word, Excel, PowerPoint, and Outlook• Experience creating designs for email marketing or digital advertising a plus

• Solid project management skills

• Ability to contribute individually and participate in cross-functional teams• Ability to cultivate cross-cultural relationships

• Ability to express thoughts and ideas clearly, capable of presenting visual projects to a remote marketing group

• Ability to be productive in demanding, multi-cultural, and virtual work environment

• Excellent interpersonal skills with a positive attitude

• Close attention to detail, follow-up, with an extreme sense of urgency and perseverance

• Strong team effort mentality