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Junior (Service Desk) System Administrator

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Nivelul carierei
Middle (2-5 ani)
Tip job
Full time
Limbi vorbite
Engleză - Avansat
Posturi disponibile
2

Pentalog is recruiting a Junior (Service Desk) System Administrator to help continue our growth and improvement, in an Agile manner. 

As a Junior (Service Desk) System Administrator, you will work within the Service Desk team but you also may be involved in other project-based action. 

You will be the first point of contact for all IT service desk incidents and requests. Your main duties involve: troubleshooting, documenting and resolving IT related issues based on solutions found in the knowledge base.  

The position requires you to work in a timely and efficient manner, while making sure attendance, quality and service metrics are being met. 
 
Responsibilities: 

  • Provide technical support for the company’s employees/customers (local and remote); 

  • Investigate and solve software and hardware problems; 

  • Build-up, maintain IT and troubleshoot infrastructure in terms of WAN/LAN network, telephones (VoIP), audio and video conference, end user computing, printer, etc; 

  • Manage IT assets and ensure accuracy of IT assets management; 

  • Build and install the new employees work environment; 

  • Keep our knowledge base and documentation up-to-date; 

  • Ensure Security team best practices application for workstation; 

  • Ensure functionality and organization of shared spaces and conference rooms; 

  • Interact with external vendors/service providers regarding repair of hardware; 

  • Support teams during the moves and different events (training, marketing etc.); 

Requirements: 

  • Basic IT knowledge in: 

  • Windows 7-10, Mac OS X, Windows  Server (ActiveDirectory, DNS, DHCP).Linux Ubuntu LTS 12-18 Unix skills will be considered a plus; MS OfficeThunderbird; 

  • Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN;( Networking skills such as managing network switch/firewall/etc); 

  • Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP; 

  • Security: Antivirus, Firewall, IPSec, LAN & WLAN Security; 

 

  • Excellent troubleshooting capability; 

  • Previous successful customer service experience is considered an advantage; 

  • Strong analytical, technical and problem solving attitude; 

  • Process and procedure oriented; 

  • Strong desire for continuous technical development; 

  • Good communication skills; 

  • Team player; 

  • Ability to work in a time-pressured and demanding environment; 

  • Willingness to take initiatives, hands on and result driven; 

  • Focus on time management and organization skills while multitasking; 

  • Ability to communicate problems/issues in a non-technical manner; 

  • Proficiency in English languages; French language is a plus. 

 

Why join us? 

Pentalog is a leading European Software Services company, operating internationally in Romania, France, Moldova, Vietnam and Germany. Our company employs over 1000 engineers and IT experts who work in a very dynamic, multicultural working environment, where talents and ambitions are recognized & rewarded and where you have plenty of opportunities to develop as an individual and as a professional.