Junior Consumer Journey Executive

Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, română

Adresa/adresele jobului

Salariu aproximativ brut oferit / luna in euro

100 €

We are currently looking for outstanding individuals to join our IQOS Team as:


Junior Consumer Journey Executive
- 1 year temporary contract with Lugera & Makler working for Philip Morris -


Purpose of the Job


We are looking for a Junior Consumer Journey Executive for our IQOS Team in Bucharest.

You will work in the team that is the heart of our consumer-centricity transformation. Your will have the opportunity to contribute in engaging the whole organization to delight consumers and be part of one of the biggest transformations in the history of our company.



  • Maintain the consumer journey map and episodes constantly updated and track the evolution of the experience gaps
  • Cooperate with other departments to obtain data collected on consumers and other relevant operational KPIs
  • Create and update reports to track consumer experience impact for all consumer journey initiatives implemented
  • Regularly analyze available data and prepare qualitative and quantitative insights into the consumer journey
  • Reflect consumer needs and highlight their pain points in order to facilitate a data based decision making process
  • Support the team for preparing training materials and presentations regarding consumer journey learnings
  • Actively participate in projects that drive consumer experience improvements


Capabilities & Experience


  • Show passion for consumer-centricity, design thinking and new ways of working
  • Highly energized, self-starter, great collaboration skills
  • Proven analytical skills and attention to details
  • Great communication skills
  • Previous experience of working with consumer insights or working in a customer experience department would be a plus
  • Bachelor’s degree
  • Fluent in English and Romanian, both oral and written.
  • Proficient in Microsoft Office (Excel and PowerPoint)



 Find a new path

Our Company offers you a fresh perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential inside or outside Romania. With innovative technologies, services, and processes, backed by a competitive salary and compensation package, you will work in a professional group of team members from all over the world.


Join a global market leader


Philip Morris International Inc. (PMI) is the world’s leading international tobacco company, with six of the world's top fifteen international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term PMI uses to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. Through multidisciplinary capabilities in product development, state-of-the-art facilities, and industry-leading scientific substantiation, PMI aims to provide an RRP portfolio that meets a broad spectrum of adult smoker preferences and rigorous regulatory requirements. For more information, see and .