The Monitoring Analyst handles alerts of technical problems and works to resolve them. This position requires a person who can think ahead so as to implement proactive measures
•Analyze the problem and, depending on the complexity and resolution time constraints, either will solve it or seeks help;
•Perform troubleshooting to diagnose and isolate complex technical problems;
•Handling incidents and following them through completion or escalation in accordance with procedures for fault management and ticketing systems;
•Recording the problems encountered and techniques used to solve it for future reference.
•Proven experience with several operating systems and monitoring tools is considered a strong advantage;
•Proven experience with Office software (Word, Excel, Outlook);
•Basic Knowledge of hardware components;
•Basic Knowledge of networking (TCP/IP, etc….);
•Strong Analytical skills;
•Excellent level of English language;
•Available to work in ahedule;
•utstanding analytical abilities, multitaskingand able to work in a fast paced environment;
•Ability to grasp information in several formats, including print, verbal and pictorial representations, is important;
•Excellent written and verbal communication skills.