ITIL Service processes analysis, design and implementation of Incident, Problem, Change, Event, Configuration (CMDB), Service Reporting, Service Portfolio Management, Service Catalog Management, Service Level Management
Been part of multiple projects based on IT Service Management (ITSM) tools leveraging ITIL best
Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
Team leading and/or management, including team planning and prioritizing
ITSM hands on experience of 2 + years will be an advantage
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