Nivel cariera

Senior (5-10 ani), Executive (>10 ani), Middle (2-5 ani)

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  • ITIL Service processes analysis, design and implementation of Incident, Problem, Change, Event, Configuration (CMDB), Service Reporting, Service Portfolio Management, Service Catalog Management, Service Level Management
  • Been part of multiple projects based on IT Service Management (ITSM) tools leveraging ITIL best
  • Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
  • Team leading and/or management, including team planning and prioritizing
  • ITSM hands on experience of 2 + years will be an advantage