Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, franceză, germană

Adresa/ adresele jobului

116A Strada Mureș, Timișoara


Company Information

Atos is an international information technology services company with annual revenues of EUR billion andemployees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Notice: Since 1st July 2011, Siemens IT Solutions & Services is part of Atos.

For more information and to see our current vacancies, access the Career section from our website

Also we’re waiting you to be our friend on Facebook page   


Job Description

Atos Infrastructure and Data Management (IDM) key priorities are to deliver high quality services satisfying the needs of the customers.

In order to continuously improve the quality and customer satisfaction key priorities within IDM are to reduce severity 1 incidents significantly, improve customer satisfaction measured from surveys and by ensuring a consistent use of key ITIL processes (Incident, Change, Problem, Capacity Management) meeting (or even succeeding) the service levels defined in SLAs. 

Where the service delivery execution is done within IDM-Global Delivery (GD) or IDM-Global Business Unit (GBU) the governance of the delivery is done within IDM Service Management Center (SMC).

SMC’s mission is:

  • to actively drive all elements of delivery of service across IDM to Atos’ customers;
  • to continuously improve service;
  • to achieve customer loyalty, innovation and satisfaction;
  • to transform customer environments;
  • to increase delivery efficiency;
  • to enable growth and deliver business value;

by applying, promoting, supporting and standardizing consistent Best Practice use of ITIL.

 

Location: Timisoara, Brasov, Bucuresti, Iasi or possibility of working from home after probation period.

 

Incident Manager with French

 

Process Specific

  • Responsible for the complete process adherence and handling of incidents according to SLAs;
  • Responsible to act as an escalation point to expedite incident resolution;
  • Responsible to handle P1 incidents and escalate to Major Incident Manager when it becomes a Major Incident;
  • Liaison with team managers of all Technical Experts (or support teams) to ensure swift resolution of incidents within SLA targets;
  • In conjunction with Knowledge Manager and Problem Manager ensure quality and usage of knowledge base;
  • Coordination with suppliers, contractors, 3rd parties, etc. to ensure timely incident resolution and contractual fulfilment;
  • Escalation of Major Incident to Major Incident Manager to ensure timely resolution and communication;
  • Participate in the review of P1 incidents and Major Incident situations;
  • Responsible for the execution of designated steps in “tracking and escalation” of incidents;
  • Ensure that Incident Management KPIs are reported and their targets met.

     

Key skills

The Incident Manager has the following key-skills:

  • Builds long-term relationships with internal colleagues;
  • Broadly skilled in information and communications technology;
  • Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations;
  • Ability to work independently and take decisions where necessary;
  • Successful delivery against commitments and deadlines;
  • Promotes and supports standardization and continuous improvement.

     

Experience/Knowledge Essential

  • Detailed knowledge of the theory and operation aspects of their process;
  • Minimum 3 years ITIL Operational experience in the Incident Management process;
  • Understanding of the ITIL best practices;
  • Competent with Microsoft Office, Microsoft Excel, Microsoft Word.
  • French language  - professional working proficiency

  Experience/Knowledge Desirable

  • Relevant industry knowledge and technical Skills;
  • ITIL Foundation and/or ITIL Intermediate/ISO20000 certifications would be an advantage.

 

 

What we offer

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.

 

How to apply

In order to complete your application, please click on the link and select the “careers” tab.

- Choose the country (Romania), then the desire position and click Apply Now
- Complete the registration process
- Attach your CV and Letter of Intent

Only suitable candidates will be contacted for interview and please note that your resume will be entered in our data base and may be used in further recruitment projects.

Also you can send us your resume at the following address