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ITSDONE Romania (part of the Austrian group ITSDONE Holding) is one of the SAP partners for the Romanian market.

We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.

For one of our support projects we are recruiting IT Trainees willing to develop themselves within the next years in areas like SAP (modules - Logistics, HR, FI/CO), System Engineering or other individual fields of IT.

We offer


• Training with company's & customer's consultants 
• Access to state of the art IT & SAP systems

• Access to online training platforms
• Friendly & relaxed environment proper for personal & professional development.


Job description

• Takeover of basic customer requests and incidents in SAP and non-SAP area
• Dispatch incoming tickets to the respective teams
• Effectively collaborate with 2nd and 3rd level teams
• Take on ticket resolution for dedicated services
• Follow-up on ticket resolution
• Ensure escalation of ticket where necessary
• Ensure timely resolution of tickets
• Provide input for process improvements
• Documentation of the processes and applications
• Clarifying the interfaces between the different areas

• Monitoring & functional activities

• Testing activities

Requirements

• Basic experience as IT Support Technician
• Good technical knowledge and understanding
• Willingness of knowledge expanding and development in different SAP modules and other IT services
• Ability to analyze root cause of problems for quick issue resolution

• Very high customer and service orientation
• Very good social skills, well and self-organized

• Ready and willing to face challenges and continuous learn
• Excellent spoken & written English skills.

If you think you match our profile and you're ready to extend your IT Support career, don't hesitate to send us your CV!

ITSDONE Romania Team

#Efficient #Personal #Flexible