Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/adresele jobului

Salariu brut pe luna

800 - 1000 €

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AQUASoft is a technology services and outsourcing company. We have extensive partnerships with the world's IT leading companies and work with corporations of all sizes. Our company works in the same teams with customers in order to deliver high-performance solutions. We have extensive expertise in programming, packaging, consulting, technology and outsourcing, helping our customers achieve excellence in their operational field, increase their ROI and reducing the TCO.

We would like you to have the following:

  • Fluency in English (both written and verbal)
  • Knowledge regarding Windows, Network, Active Directory, Databases
  • Knowledge of standard office applications such as MS Office, operating system Windows, networking knowledge and server experience
  • Proven remote support know-how (patches etc.)
  • Technical orientation
  • Problem solver orientation
  • Ability to learn and apply new technology and methodologies in a distributed environment based on an existing knowledge
  • Ability to solve problems quickly and completely
  • Willing to work on a project shared model
  • Positive attitude

What your job involves:

  • Receiving and handling contacts on a 24/7 basis
  • Providing remote technical software support to clients
  • Keeping track of changes as per agreed upon processes and procedures on a daily basis
  • Identification and authentication of the user
  • Opening of an incident/request ticket with clear description in English in the ticketing tool
  • Analysing problems/situations, understanding problem impact on client business
  • Classifying and making an initial assessment of incidents/service requests
  • Resolving requests or solving incidents following instructions in a knowledge base. A resolution can also be a workaround for a known error
  • Routing all Service Desk non-solvable incidents/service requests to the appropriate level support, based on agreed service levels
  • Performing in international software support delivery processes and environments
  • Employing client‘s standard support delivery methodologies and tools
  • Maintaining highest client satisfaction - performing problem management and end-to-end problem ownership
  • Analysing problems/situations, understanding problem impact on client business
  • Interacting with client functions consistently until problem solutio

How you are:

  • Curious to find out more about the role and not only
  • Enthusiastic to learn
  • Ready for a new challenge
  • Communicative

What we offer:

  • A dynamic work environment
  • Meal vouchers
  • Private medical subscription
  • Access to training programs

You know you have what we look for and you’re eager to be part of our young & enthusiastic team so, come on and send us your application.