Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

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engleză

Adresa/adresele jobului


Main responsibilities: 

  • Working with business stakeholders, developers to deliver great service to our departments and customers on a day-to-day basis
  • Acting as one of the ‘go-to’ person for the E-Commerce team providing a point of escalation and managing situations that require increased awareness or to offer help and guidance
  • Effectively communicate the overall support management vision & process and subsequent changes to all relevant colleagues to ensure all projects are up to date on what is required
  • Engaging in the resolution of incidents; bugs & defects, ensuring that business impact is fully understood, remediation action is taken in a timely manner and that business stakeholders receive regular updates.
  • Drive activity to ensure that root-cause analysis is completed quickly, lessons are learnt and next steps / actions are followed up on.
  • Be happy to help non-technical colleagues with support when needed.
  • Performing role of Duty Manager out of hours (on rota), providing support and assurance for out of hours’ major incidents affecting business continuity.
  • Act as part of the IT team in defining and keeping track of development of different change requests across all areas covered by Stockday IT (SAP, B2B, QS,etc)

Requirements: 

  • Knowledge of SAP
  • Experience in identifying the owner of specific issue
  • Experience in ticket prioritization
  • The ability to work to agreed deadlines
  • Communicate clearly and concisely with a broad and varied range of stakeholders
  • Organized and structured, but not rigid in your approach
  • Understanding of support methodologies & agile frameworks
  • Analytical and Reporting Skills
  • Agile / Project Management
  • Verbal and Written Presentation Skills
  • Support Management skills
  • Advanced English level
  • Positive attitude and willingness to constantly learn and develop your skills

Offer:

  • An attractive salary and competitive bonus package
  • Substantial benefits package
  • The possibility of developing your career in a constantly evolving environment