Working with business stakeholders, developers to deliver great service to our departments and customers on a day-to-day basis
Acting as one of the ‘go-to’ person for the E-Commerce team providing a point of escalation and managing situations that require increased awareness or to offer help and guidance
Effectively communicate the overall support management vision & process and subsequent changes to all relevant colleagues to ensure all projects are up to date on what is required
Engaging in the resolution of incidents; bugs & defects, ensuring that business impact is fully understood, remediation action is taken in a timely manner and that business stakeholders receive regular updates.
Drive activity to ensure that root-cause analysis is completed quickly, lessons are learnt and next steps / actions are followed up on.
Be happy to help non-technical colleagues with support when needed.
Performing role of Duty Manager out of hours (on rota), providing support and assurance for out of hours’ major incidents affecting business continuity.
Act as part of the IT team in defining and keeping track of development of different change requests across all areas covered by Stockday IT (SAP, B2B, QS,etc)
Knowledge of SAP
Experience in identifying the owner of specific issue
Experience in ticket prioritization
The ability to work to agreed deadlines
Communicate clearly and concisely with a broad and varied range of stakeholders
Organized and structured, but not rigid in your approach
Understanding of support methodologies & agile frameworks
Analytical and Reporting Skills
Agile / Project Management
Verbal and Written Presentation Skills
Support Management skills
Advanced English level
Positive attitude and willingness to constantly learn and develop your skills
An attractive salary and competitive bonus package
Substantial benefits package
The possibility of developing your career in a constantly evolving environment