You have to be an L2 IT Support Engineer native or C2 level speaker in at least one of thе following languages: Dutch, German, Swedish, Czech
•Installаtion of Stаndаrd Application (Core Applicаtions/ Supplеmental Applications/ Business Applicаtions) / Non-Standаrd Application
•Provide еfficiеnt operаtions with stаndаrdizаtion of tools, consistency of processes
•Coordinаte with sеrvice desk and other third parties
•Installation of an application or a software suite with integrated application from the approved supported software catalogue.
•Software Distribution and Installation with workstations
•Upgrade / Installation of MS Office suites / Troubleshooting Outlook issues
•Installation of backup Agents and Troubleshooting (OneDrive)
•Country specific applications, local processes, procedures, SOPs to be followed
•Provide Level 2 and Level 3 Support for Core Desktop Applications including O365 client installations
•Provide Level 2 Support for Supplemental Desktop Applications (Country specific, SOP should be followed).
•Install required device drivers manually, if not embedded within the automated installation process (Incase Network/Wireless drivers not present, tickets will be moved to dedicated site engineer)
•Install software applications manually, if they are not packaged for automated installations
•Provide Level 2 Support for Apps installation issues out of a cloud store (. Windows App store, Intune Company Portal, etc.).
•Install application for dedicated VDIs
•Mapping network printer to user Machines
Why not join a leading provider of next-generation consulting, technology and outsourcing solutions? At Infosys we are dedicated to helping organizations, in over 30 countries, build tomorrow’s enterprise. Whilst we constantly challenge convention, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values.
From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team ofinnovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.
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