IT Support Consultants (Exchange, AD, Security)
Middle (2-5 ani), Senior (5-10 ani)
ITSDONE Romania (part of the Austrian group ITSDONE Holding) is a regional IT service provider and an SAP partner for the Romanian market.
We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting several IT Support Consultants to be part of our System Management Center Team.
- Training with company's & customer's consultants
- Access to interesting customer specific systems
- Friendly & relaxed environment proper for personal & professional development
- Monitoring & Ensuring the operation of various services including Exchange, Global Printing, Mobility Management, Email and Endpoint Security
- Responsibility for the initial troubleshooting of enterprise system outages.
- Working on incidents, coordination of incident solution 24x7.
Main duties & responsibilities
- Alarm monitoring (Nagios, Splunk)
- System administration Unix, Windows, Database
- Enterprise Mobility Management (VMware AirWatch, Microsoft Intune)
- Troubleshooting on clients, . Windows or MAC with Outlook, Office 365
- Global printing support including driver installation and troubleshooting on Windows and MAC clients
- Operations of Anti-Spam-Solution (Message Tracking, Management of Rules)
- Operations of Email & Web Security Solution (Cisco IronPort, Fortimail)
- Operations of Endpoint Security Platform (enSilo)
- File-hosting service administration (Egnyte, OneDrive)
- Reporting (KPI)
- User Helpdesk (communication in English and mainly via e-Mails and tickets)
- 3rd Level support teams (Windows, Unix, Database, Backup)
Hours per week
- Fulltime, working in shifts 24x7
- Unix RedHat, SUSE, CentOS, Mac
- Windows XP – 10
- Network & Security
- Exchange/Office 365
- Nagios / OTRS
- ITIL basics
- Service and customer orientation
- Ability to work independently
- Analytical thinking and a structured way of solving issues
- Enthusiastic personality
- Accuracy and operational readiness
- Very good English skills (spoken and written)
- Ability to read in German is a plus
If you think you match our profile and you're ready to extend your IT career, don't hesitate to send us your CV!
ITSDONE Romania Team
#Efficient #Personal #Flexible