Outline of Role
The IT Service Desk Agent is the single point of contact for Company’s end users when there is a service disruption and for service requests. The service desk provides a point of communication with the users and a point of coordination for several IT groups and processes. The IT Service Desk Agent will provide first line technical support to end users. The successful candidate will have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the end user problems, which may range from straightforward to more complicated technical issues.
Ability to work under pressure and recognize the importance of teamwork in the support environment.
An ITIL qualification is preferable but not essential.
Deutsche Telekom Services Europe - Romania (DTSE) was founded in 2013 by Deutsche Telekom AG and delivers support services, with focus on HR, for the European footprint of DT Group.
Join us in this international environment and you’ll be exposed to many different competencies, cultures and languages.
If you want to join this innovative team and take the opportunity to be part of a growing company, apply now!