To succeed in this role, we need someone with the following profile:
IT / Technical University degree or student
1-2 years’ work experience appreciated
Strong Windows OS and MS Office skills
Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
Analytical skills (ability to analyze and synthesize), team-player , manages time and workload effectively
English and German at an advanced level
Respond to requests for technical assistance via phone or electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions in knowledge base
Stay current with system information, changes and updates
In order to cover the users working time it might be necessary to work in shifts
Steelcase Inc., the global leader in the office furniture industry, was founded in 1912 by people with a strong commitment to doing the right thing for their customers, employees, business partners, associates and neighbors. Our mission is to help create great experiences – wherever work happens. We study the ways people work, then use that knowledge to develop products and services that help people work more effectively and organizations use space more efficiently. Our brand offers a comprehensive portfolio of workplace products, furnishings and services, inspired by nearly 100 years of insight gained serving the world’s leading organizations. And we design for social, economic and environmental sustainability.
In, we opened a new Business Center in one of the most vibrant cities in Romania – Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.
We are looking for people who are passionate about finding solutions, who do their best work as part of a team, who share our commitment to quality and doing things right. If you are interested in joining our team please send your CV and letter of intent to or you can apply directly to this opening.