What are we looking for?
An advanced Portuguese level is mandatory to do the job right.
You will work as part of a large and friendly team so it’s important to be a team like customer management skills as well as a keen eye for details and problem solving we will value your willingness to learn!
What will your job be about?
How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.• Providing support for user requests around hardware, software, network and service issues• Coordinate incident resolutions with Level 2 and Level 3 staff• Logging and keeping records of user queries
We welcome you to be our next Genpacteer!
Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean Digital SM enterprise through our patented Smart Enterprise Processes framework that re-imagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent Operations SM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving our clients. Today, we generate impact for a few hundred strategic clients, including approximately one-fifth of the Fortune Global, and have grown to overpeople in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise and experience running complex operations are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design. For additional information, visit . Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.