Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)

Limbi vorbite

engleză, germană

Adresa/adresele jobului

Salariu brut pe luna

2500 - 4000 €


We are looking for a Technical Support Engineer to provide enterprise-level assistance and customization
to our customers. You will create, customize and troubleshoot business workflows and help our
customers manage access rights and applications, support vendors Workplace Management solutions
and the ITSM Configuration Management process.

Primary duties include, but are not limited to:

● Basic installation Workspace Management
● Update of an existing Workspace Management solution to current version
● Create defined workflows or deliver workflow components
● Create extensions in Workspace Management using the Solution Builder according to defined
specifications
● Create and refine reports by definition
● Packaging of software applications
● Review incoming requests for completeness and correctness prior to fulfillment
● Coordinate and consult with technical teams for insertion and maintenance of data
● Document processes, visual documentation of the processes, pictures of relevant dialogs
● Manage access / necessary rights, program relevant scripts
● Remotely support the project team in central Europe with the integration / migration on
customer side



Requirements:

● Proficiency in German - mandatory

● Proven work experience as an Implementation Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
● Good working experience on SQL
● Hands-on experience with Windows/Linux/Mac OS environments
● Excellent problem-solving and communication skills
● Tech savvy with working knowledge of office automation products, databases and remote
control
● BSc/BA in IT, Computer Science or relevant field
● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Minimum 3 years related experience ; or any combination of education and experience, which would
provide an equivalent background.


Nice to have experience with:

● JavaScript - basic
● Powershell
● Microsoft IIS
● / VBA
● Power BI
● Visual Studio


Unlimited employment contract after 3 months probation period
Up to 3 weeks training on vendor’s solution will be provided
Travel expectations within Europe: less than 10% of working time