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We are looking for a bright IT Helpdesk Team Leader to strengthen our Infrastructure team.

 

Responsibilities:

  • Manage a 5 persons international Helpdesk team;
  • Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
  • Handles requests from internal clients and / or escalate to appropriate teams;
  • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
  • Creates and manages Active Directory users and groups according to internal procedures or requests received from internal clients;
  • Creates email addresses and email groups;
  • Handles all hardware and software malfunctions;
  • Offers support for different business applications (. JIRA, Confluence, SharePoint, etc.);
  • Acquires, configures and distributes new equipment according to requests received from internal clients (laptops, phones, headphones, etc.);
  • Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

 

Requirements:

  • Minimum 3 years of experience in a similar position;
  • Experience in managing small technical teams is required;
  • Outstanding organization and communication skills;
  • Experience with various operating systems Windows, Linux, Mac OS;
  • Networking: TCP/IP, wired and wireless networks configuration, VPNs;
  • PC Hardware configuration & diagnostic;
  • Network peripherals: multifunctional printers, scanners, etc. ;
  • Networking services and protocols: DHCP, DNS, SMTP, IMAP,POP, etc.;
  • Services: Antivirus Software, Windows Active Directory, WSUS;
  • Previous Experience with an ITSM Service Desk Solution will be considered an advantage;
  • Strong internal customer orientation;
  • Strong improvement orientation;
  • Strong process orientation;
  • Excellent oral and written communication and analytical skills required;
  • Studies: Computer Science, Electronics or similar;

Perks & Benefits:

Headquarters in the heart of the city, at Unirii Square;
Internal & external training;
Health and well-being in house programs;
Daily catered lunch (classic & raw-vegan);
Private healthcare and dental care discounts;
We hold team building activities and office parties throughout the year;
Extra vacation days with every year inside the company;
You will be part of a young and pleasant work environment;
We lighten up our workplace with an entertainment corner;
An ever-growing library (online & offline);
Our very own gym.


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