Middle (2-5 ani), Entry (0-2 ani)
Bulevardul Metalurgiei, București
We are looking for a competent Help desk team to provide fast and useful technical assistance on computer systems.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Good understanding of computer systems, mobile devices and other tech products
- Proficiency in German and English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Become part of our team.
We are welcoming beginner/students applicants (3-5 years working experience), as well as experienced
- We are looking forward to receiving your application documents with reference to the job description name, indicating your salary statement and your earliest possible date of entry. The application is considered for FEV Romania, Bucharest Site.