IT Customer Support with Portuguese(night shifts)

customer support - outlook - SAP - Excel - BPO

Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, portugheză

Adresa/ adresele jobului


Ideal Candidate:

- Fluency in Portuguese and English;
- Proficient in relevant computer applications (Internet Explorer, Microsoft Office, Outlook);
- SAP knowledge is an advantage;
- Verbal and written communication skills;
- Listening skills;
- Analytical thinking and problem solving attitude;
- Customer service orientation

Key Responsibilities: 

- Supporting end users in day by day operations with specific applications;
- Receives and assess claims according to defined procedures/routines;
- Receives and logs all e-mail/web/phone call and ensures proper documentation;
- Research of required information using available resources, user guides and match complaints with known errors and problems;
- Support in using application functionalities, identification of possible workaround;
- Ability to cover shifts between 12PM- 1AM depending on client's needs:

o 12:00-21:00 si 14:00-23:00

o 14:00-23:00 si 16:00-1:00

*Rotating day shift among the team 10:00-19:00

What will you get?
- Competitive salary and performance bonuses
- Attractive benefits package: public transportation, medical services, private pension, life insurance, gym subscription, meal vouchers, free access to an online library
- Trainings delivered in classrooms or virtually
- Chance to become a subject matter expert for complex processes
- Possibility to practice your language skills with native speakers
- Opportunity to work with top clients, on complex projects
- Dynamic, international working environment

  • Interviu online
  • Please rate your Portuguese skills on a scale from 0 to 3, where 0=NA, 1=Basic, 2=Conversational, 3=Fluent.
  • Please rate your English skills on a scale from 0 to 3, where 0=NA, 1=Basic, 2=Conversational, 3=Fluent.
  • What are your salary expectations for this role (in lei net)?