- Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls Security Gateways, WLAN devices and more);
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
- Performing network upgrades updates in accordance with the Change Management process;
- Provide detailed information on how to set up, configure or upgrade IP products and their features;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction
- Advanced German;
- Familiar with TCP/IP OSI protocol stack;
- Knowledge of routing protocols (OSPF, BGP, IS-IS);
- Knowledge of switching technologies and protocols (Vlans, STP);
- Knowledge of security features and protocols (IPSec, NAT, RadiusTacacs, Dot1x);
- Knowledge of network monitoring applications and protocols (SNMP, NMS);
- Strong troubleshooting skills (able to analyze debug outputs and packet captures);
- More than 1 year work experience in system integration or telecommunication will have priority
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;
Only suitable candidates will be contacted!
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This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes.
By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.