Responsibilities:

- Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls Security Gateways, WLAN devices and more);
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
- Performing network upgrades updates in accordance with the Change Management process;
- Provide detailed information on how to set up, configure or upgrade IP products and their features;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction

Requirements:

- Advanced German;
- Familiar with TCP/IP OSI protocol stack;
- Knowledge of routing protocols (OSPF, BGP, IS-IS);
- Knowledge of switching technologies and protocols (Vlans, STP);
- Knowledge of security features and protocols (IPSec, NAT, RadiusTacacs, Dot1x);
- Knowledge of network monitoring applications and protocols (SNMP, NMS);
- Strong troubleshooting skills (able to analyze debug outputs and packet captures);
- More than 1 year work experience in system integration or telecommunication will have priority

Benefits:

- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;

Only suitable candidates will be contacted!


Candidate Privacy Notice
Please take into consideration that Huawei Enterprise Romania GSC will process your CV data (name, contact details, education, work history, qualifications and skills).
This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes.
By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.