Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Adresa/ adresele jobului

Iași


POSITION PURPOSE:

• Setting up telephony for new customers (Client facing IVRs, call flows, CTI integrations etc…), and maintaining the overall telephony solution.
• Ensure a comprehensive voice and data service by providing timely, appropriate and effective administration and maintenance of telecom infrastructure solutions (cloud and on premise solutions)
• Ensure the security, integrity and availability of Voice Systems (telecom infrastructure)
• Cooperation with: various global IT Teams, Transition Team, Managers and the third party suppliers/vendors

JOB DESCRIPTION
 

  • Active participation in setting new projects up
  • Ensure transition projects are delivered on time and maintain Quality of Service
  • Implementing change requests as per business requirement
  • Participate in transition and infrastructure projects
  • Creating telephony solutions based on specific requirements
  • Troubleshoot daily problems with voice systems
  • Participating in network/telephony design and development
  • Assist in telephony administration and troubleshooting of daily problems
  • Act as an internally-facing point of contact to escalate technical issues, and communicate telephony status


 REQUIREMENTS:

• Education in Technical Disciplines (Computer Science, Telecommunication, Automation etc…)
• Basic knowledge of IPT configuration and administration
• Understanding of the project life cycle (based on any technical project)
• Very good troubleshooting skills
• Strong attention to detail and quality
• Excellent written and oral communication skills
• Good English language skills
Nice to have: good knowledge of Excel, programming in Java scripts, SQL database, understanding of ITIL processes, French language.

WORK SHIFTS PATTERN:
Business hours: 08:00 – CET