International German SSC is looking for valuable new colleagues for both Timisoara and Bucharest sites
Key transition responsibilities:
✓ Participates to the knowledge transfer and interacts appropriately with trainer(s) and other contact persons of the local organisation;
✓ Assures proper knowledge cascade in Timisoara / Bucharest and constantly offers support to colleagues;
✓ Prepares appropriately for the certification process; sustains certification exam and passes the exam with 100% score;
✓ Interacts with the trainer(s) from the local organisation during the knowledge transfer phase and the next phases, to make sure that all details related to the transferred tasks are clear, understood and documented;
✓ Offers feed-back to the direct manager regarding working experiences and daily activities;
✓ Works together with the transition team to solve issues and find the best solutions;
✓ Prepares the documentation according to transition and operational methodology;
✓ Updates periodically and as necessary the working documentation, work procedures, internal policies, as well as informing the manager and team colleagues about changes / modifications / updates.
Key operational responsibilities: Order management & Customer Data:
✓ Receiving, processing and distributing documents: confirmation or sending/ requesting clarifications; Confirmation of documents and making notifications to insurance companies;
✓ Checking of the documents received and of the orders processed to be according with the information from the contracts concluded with the insurance companies;
✓ Checking and updating the data and information in the system regarding the answers received from the customers;
✓ Receiving and processing orders received from customers;
✓ Creating and completing customer requests with all the details of the products and services offered, as well as issuing delivery letters;
✓ Creating new subscriptions for price adjustments, if applicable;
✓ Preparation of invoices as per customers` requests; Request of approvals, when necessary, for changes and corrections. Corrections and solving complaints:
✓ Analyze complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer.
✓ Processing of system errors: checking and correcting the errors caused by the system or of those related to the personal data of the customers, erroneously entered in the database; Correction of errors during processing.
Reporting: ✓ Performing info e-mails, preparing and running periodic reports and analysis related to processes.
Desired skills and competencies:
✓ Mandatory advanced level of German and English languages;
✓ Good knowledge of MS Office package;
✓ Equivalent knowledge and experience using ERP systems (SAP preferential) would be a plus;
✓ Ability to work efficiently in a fast-paced, process-driven environment;
✓ Passionate to work in a team and can engage well in a multi-cultural environment and across multiple countries;
✓ Customer focused, analytical, detailed oriented and excellent problem-solving skills;
✓ Very good communication skills;
✓ 0-2 years’ work-related experience in billing, accounting, customer service or similar in a multinational client base would be a plus;