Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, germană

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Company Information

At Atos, we are striving to create the firm of the future by bringing together people, technology and business. Every day we power progress for our clients and partners, the wider community and ourselves. It is our unique approach that makes this possible.
Atos is a global leader in digital transformation with approximatelyemployees in 72 countries and annual revenue of around € 12 billion. The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

Job Description


Location: Timisoara


Incident Manager


Process Specific:

  • Responsible for the complete process adherence and handling of incidents according to SLAs;
  • Responsible to act as an escalation point to expedite incident resolution;
  • Responsible to handle P1 incidents and escalate to Major Incident Manager when it becomes a Major Incident;
  • Liaison with team managers of all Technical Experts (or delivery teams) to ensure swift resolution of incidents within SLA targets;
  • Able to diagnose and prioritise incidents, investigating their causes and finding resolutions together with engineers, working also closely with Problem Management;
  • Coordination with suppliers, contractors, 3rd parties, etc. to ensure timely incident resolution and contractual fulfilment;
  • Incident Management team will cover business hours UK time zone (7:00 – 19:00);
  • Analysis and trending of incidents, root cause to allow improvement initiatives to be incepted and delivered in conjunction with Service Managers, where required;
  • Ensure that Incident Management KPIs are reported and their targets met;


Key skills:

The Incident Manager has the following key-skills:

  • Builds long-term relationships with internal colleagues;
  • Excellent English communication skills (written and oral);
  • Successful delivery against commitments and deadlines;
  • A proven ability to operate across management levels, with a confident, pragmatic, influential stakeholder management style;


Experience/Knowledge Essential:

  • Detailed knowledge of the theory and operation aspects of their process;
  • Strong operational experience in the Incident Management process;
  • Understanding of the ITIL best practices;
  • Experience in a customer service environment
  • Competent with Microsoft Office

  Experience/Knowledge Desirable:

  • Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, unix systems, networking, server virtualization);
  • MCSE/CCNA Certification;
  • ITIL Foundation and/or ITIL Intermediate certifications would be an advantage;
  • ServiceNow


 What we offer

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.