Bachelor degree or 3 year diploma
Excellent communication German/French skills
Intermediate level of English (B1-B2)
Excellent written communication skills with email etiquettes.
Fundamental Technical know-how on system trouble shooting is preferred
Available for business travel for 1 month (up to 2 month), for training purposes
Good to Have:
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
Domestic tech support can be considered post evaluating on Voice and accent of candidate.
Reasons to join us:
Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA
Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO
Become proficient in using a large number of leading edge Systems and Tools
A chance to master a wide variety of complex processes in the Contracts Management and Incident Management areas within the IT business.
Gain knowledge of specific Support and Consultancy type of services/products.
Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods – online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies – our clients;
Professional growth opportunities that recognize individual contributions and performance;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
Relocation package for candidates from other cities/ countries (if applicable).