Huawei (G)TAC: OSS & IT system engineers

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

germană

Adresa/adresele jobului

Salariu brut pe luna

100 - 101 €


Huawei (G)TAC: OSS & IT system engineers

At Huawei TAC, we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

 

Job description:

Technical Assistance Center OSS & IT Engineers are providing fault/problem management and incident management support on Huawei OSS & IT products. Main activities are comprised of:

  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • Provide detailed information on how to set up, configure or upgrade OSS & IT products and their features;
  • Use trouble ticket system for tracking customer interactions and fault analysis;
  • Identify customers concerns and critical problems based on customer interaction;
  • Perform daily operating system administration tasks, including hardware & software upgrades, Patch & Security patch management and maintain regulatory controls
  • On-call duty;
  • Guide remote field technicians during onsite interventions;


Requirements:

  • Bachelor’s degree in Telecommunications or Computer Science; at least 1 years’ experience in IT industry ;
  • Hardware knowledge: x86 Servers such as HP, IBM, Dell etc
  • Software: Windows Server, HP-UX, Solaris OS maintenance and operation; Oracle/Sybase database knowledge.
  • NFV technical knowledge or experience is a plus.
  • Functionality overview of a mobile network.
  • Excellent communication skill and team player
  • Fluent English communication skills
  • Availability of international travel

Experience with Huawei products is considered a big advantage