Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, maghiară

Adresa/adresele jobului


Ideal candidate

• Advanced HUNGARIAN language knowledge (oral and written)
• Customer service focus and strong interpersonal skills required
• Listening skills, reliability
• Strong analytical and problem solving skills
• Strong verbal/written skills and attention to detail
• Ability to consistently deliver high quality customer service in a professional manner
• Taking initiative in a proactive manner to improve own and team work practices

Descrierea jobului

• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
• Forwards employee inquiries to responsible specialists when specific, in-depth functional knowledge is required
• Completes simple Human Resources and Payroll related transactions
• Documents and follows up all employee inquiries, issues and transactions
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
• Works as a team member focusing on customer service
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements