HR Customer Service Associate

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All we need from you consists in:

• Very good Verbal and Written English Skills (from B2 upwards).
• Strong Verbal and Written Communication skills
• Willingness to learn and specialize in HR policies, procedures, employee record platforms, Customer Service area.
• Experience with Microsoft Office applications
• Interest in starting a career in a multinational team

Bring your skills into our team and leave the rest with us. We have prepared an extensive Training Program (3 months) and the best support network (Coaches, Trainers, Supervisors, amazing team colleagues), for you to become fully prepared and specialized in your new job.

Role and key tasks

Purpose of the Role: To provide support in English for UK employees in one or more specialized functions of HR such as Policies, Benefits and Compensation etc. Research internal database files and tables and manage requests received from Human Resource management and staff.

This is a perfect role for those that want to round their business knowledge or would like to pursue a career in HR. Whilst the role is enjoyable it will test your skills and grow your competencies.

- Responds to telephone and e-mailing queries related to various areas of Human Resources queries following company policies and procedures.
- Communicates appropriate options for resolution in a timely manner.
- Informs employees about services available and assesses customer needs.
- Gathers information, researches/resolves inquiries and logs customer queries.
- Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
- Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records.
- Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits.
- Communicates appropriate options for resolution in a timely manner.

Are you ready to join us?

We are looking to fill this position as soon as possible. Please apply only in the nature specified. We thank everyone for applying, however only successful candidates will be contacted for an interview. 

Company Overview

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the . healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents.
In Romania, Conduent operates through 2 sites in Iasi, 1 in Bucharest, 1 in Oradea and 1 in Bacau.

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