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British American Shared Services Europe currently have an exciting new opportunity for an HR Contact Center Specialist with Spanish joining us on a permanent basis, in our Bucharest offices.


  Principal Accountabilities:
 

  • Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
  • Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
  • Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
  • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
  • Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
  • Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

Essential requirements

  • Bachelor's Degree in a relevant area;
  • Experience in HR with an understanding of HR practices and polices;
  • English and Spanish language proficiency;
  • Customer-oriented;
  • Advanced Microsoft Office skills;
  • Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
  • Demonstrates excellent verbal and written communications across different audiences and channels.

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