Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, rusă, ucraineană

Adresa/ adresele jobului

București


Principal Accountabilities:


Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of
contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through
the self-service channels available;
Is responsible for processing HR administration activities using the reference materials available across a range of
specialisms, supporting direct customer facing queries;
Collects and verifies supporting documentation from employees and line managers in order to initiate / complete
HR transactions;
Analyses customer requests and determines where queries require specialist support or escalation to appropriate
parties;
Executes administrative and transactional processes across the scope of service provided, using online tools,
systems and applications;
Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional,
efficient and quality service is consistently provided to customers;

Essential requirements:

Fluency in English, Russian and Ukrainian languages;
Experience with MS Office tools and data manipulation tools, Excel or other database etc;
HR Administration – high quality and accurate administration of HR services and processes, as appropriate to the
role and customer need; understands the employment cycles, related documentation and data management;
Customer Service - delivers service in role with the customer at the heart. Identifies continuous opportunities to
deliver a high quality and professional output;
Demonstrates excellent verbal and written communications across different audiences and channels;