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Entry (0-2 ani)

Limbi vorbite

engleză, rusă, ucraineană

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Principal Accountabilities:

Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of
contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through
the self-service channels available;
Is responsible for processing HR administration activities using the reference materials available across a range of
specialisms, supporting direct customer facing queries;
Collects and verifies supporting documentation from employees and line managers in order to initiate / complete
HR transactions;
Analyses customer requests and determines where queries require specialist support or escalation to appropriate
Executes administrative and transactional processes across the scope of service provided, using online tools,
systems and applications;
Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional,
efficient and quality service is consistently provided to customers;

Essential requirements:

Fluency in English, Russian and Ukrainian languages;
Experience with MS Office tools and data manipulation tools, Excel or other database etc;
HR Administration – high quality and accurate administration of HR services and processes, as appropriate to the
role and customer need; understands the employment cycles, related documentation and data management;
Customer Service - delivers service in role with the customer at the heart. Identifies continuous opportunities to
deliver a high quality and professional output;
Demonstrates excellent verbal and written communications across different audiences and channels;