Detalii loc de munca

HR Advisor with French

Angajeaza Premium Talent
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Nivelul carierei
Fara experienta, Entry (0-2 ani)
Tip job
Full time, Proiect
Job remote (activitatea se desfășoară de la domiciliu / telemuncă)
Limbi vorbite
Franceză - Avansat , Engleză - Avansat
* toate limbile sunt obligatorii
Posturi disponibile

For one of our clients, a multinational company acting in the financial - banking industry, we are looking for HR Advisors with French.

In this role, you will be responsible for:

  • The management of questions/requests received.
  • Receive questions/requests (by phone or email) on human resources topics from employees and human resources representatives.
  • Record all questions/requests received to determine if they can be solved by the Contact Center team or whether they need to be forwarded to the second level teams or to the center of expertise.
  • Direct clients to self-service options (., existing processes and policies on the Portal) by simultaneously providing guidance, if necessary.
  • Solve requests in scope of activity, either by phone or by email.
  • Escalated requests that do not fit from activity perimeter to the second or third level or to the center of expertise, to the qualified persons.
  • Seek assistance from the Team Manager/Team Coordinator to close complex requests.
  • Track partially processed requests (with "pending" status) and update status throughout the workflow.
  • Ensure tickets are closed on time, in accordance with the agreed deadlines
  • Identifying and reporting existing/potential risks.

You are perfect for this role if you have:

  • Good command of French (B1 +/ B2) and English (B2)
  • Positive attitude and a cooperative person.
  • Detailed oriented person with great organizational skills.
  • Dynamic, person, involved, serious, motivated.
  • Person accustomed to working with objectives in qualitative and quantitative terms.