Detalii loc de munca

Home-based - Technical Assistant with French

Angajeaza Premium Talent
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Nivelul carierei
Fara experienta, Entry (0-2 ani)
Tip job
Full time
Job remote (activitatea se desfășoară de la domiciliu / telemuncă)
Limbi vorbite
Franceză - Avansat , Engleză - Avansat
* toate limbile sunt obligatorii
Posturi disponibile
1

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

Advanced level of French and English

Ability to work shifts from Monday to Friday between 09:00 - 21:00

Excellent written, oral and analytical skills

Ability to work in a team based environment and deal with employees at all levels

Ability to respond positively to customer emotions, stress and negative circumstances using skillful persuasion

Ability to perform multiple tasks simultaneously  

YOUR DAILY TASKS:

Respond efficiently and effectively to all customers’ enquiries within given timescales

Develop and maintain a full technical knowledge of the client’s products and services

Deal with all correspondence as requested/required

Accurately log all calls and in line with procedures

Responsibly maintain and update all job-related administrative forms

Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

 

OUR BENEFITS PACKAGE:

Paid professional technical training

Monthly performance-based bonuses

20 RON/day meal tickets

Private medical insurance

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.