Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

germană

Adresa/ adresele jobului

301 - 311 Strada Barbu Văcărescu, București


At Huawei Technologies, we are looking for people who share our vision: to enrich life through communication. We are offering a challenging position, the opportunity to grow with us. So join our Multilanguage Customer Support Center! You have the chance to join a team of enthusiastic people who have built a strong connected, well instructed and customer focused team.

Job Description:
Receive customer's fault requests by email/ web / phone on different telecom equipment, create a trouble ticket using a ticketing interface and dispatch it according to internal procedures to the appropriate engineers.

Responsibilities:
Provide quality customer service on every call/ email.
Communicate clearly and effectively with participants.
Promote good listening skills.
Recognizing and managing assertive customers
Perform surveys

Competencies:
Foreign language skills: German (advanced) English (advanced) 


Moderate computer skills, PC & Internet
Knowledge of Microsoft Windows
Knowledge of Microsoft Word
Excellent Customer Service Skills
Professional Phone Manner
Excellent written communication and documentations skills


NOTE: available for working in shifts