JYSK Romania & Bulgaria is looking for a competent and business oriented IT Stores Supporter with potential to develop with the business. The IT Stores Supporter will be responsible for supporting all stores in administration and system related issues.
Your main tasks:
To support all stores placed in Romania and Bulgaria
To ensure that all hardware and software is ordered, delivered and tested before a new store opening
To ensure that all stores have a good knowledge of rules, routines, procedures and our store systems
To answer incoming calls and log all internal customer questions and issues accurately and efficiently into ticketing system
To develop and improve administrative routines and procedures
What do we expect from you?
That you have 1 year experience with support or help desk from a similar position
That you are service minded and has a friendly, open and patient approach
That you have strong analytical, technical, problem solving and organizational skills
That you are process and procedure oriented
That you have strong written and oral communication skills
That you are a team player, self motivated, organized, detail oriented and able to handle changing priorities
That you are flexible and willing to serve the stores while they are open
That you are fluent in English and you have a driving licence
What can you expect from us?
An immense development opportunity - personal and professional
An opportunity to be a part of establishing a new service centre function covering Romania and Bulgaria
An opportunity to work in a young and fast growing organization
An intense and customized introduction period
An attractive salary package
The ideal candidate has retail experience and is used to work with store systems. Your educational background is less important but you must have an interest in IT and be a good communicator.
The IT Store Supporter will have a daily reference to the Financial Manager and a professional reference to the Helpdesk Manager Central Europe, Lucjan Polak.
The job is based in Bucharest, but travelling activity within Bulgaria and Romania should be expected.
Interested? Then apply for this position.
Please note that only selected candidates will be contacted.