Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

germană, engleză

Adresa/ adresele jobului

Sibiu


THE IDEAL CANDIDATE

  • Fluent in GERMAN (Advanced level verbal and written) and any additional language: English (Medium level verbal and written) is considered an advantage.
     
  • Excellent communication and customer service skills (ability to listen and to understand technical issues). Able to provide and communicate the proper solution to customers in a non-technical manner.
     
  • At least 1 year relevant previous work experience as IT HelpDesk/IT Support (hardware, software & communication troubleshooting).
     
  • University education, preferably technical degree.
     
  • Good knowledge of PC, Microsoft Operating Systems and Microsoft Office family applications.
     
  • Interest for new technology.
     
  • Customer focus, positive attitude.

  

JOB DESCRIPTION

  • Respond to requests for technical assistance and provide support to clients (via phone and email). regarding technical issues (hardware/software/network/printing equipment) like: PC maintenance, Citrix password reset, Internet connectivity issues, emailing options, Printing not working etc.
     
  • Escalating problems to the next level of support when necessary. Identify situations requiring urgent attention.
      
  • Track and route problems and requests and document resolutions in knowledge base.
     
  • Help the client with all the necessary information. Advise user on appropriate action.
     
  • Conduct follow-up phone calls to customers who have unsolved questions or issues.
     
  • Stay current with system information, changes and updates.

  

If you are a frequent PC user, you should be able to adapt fairly quick.

  

Working time

08:00 – 17:00 Mo-Fr

or

09:00 – 18:00 Mo-Fr

   

WE OFFER

  • Professional Training (IT and Soft skills) provided by our specialists.
     
  • Attractive salary package.
     
  • Meal tickets.
     
  • From 23+ days annual vacation.
     
  • Private Medical subscription.
     
  • Sport Discounts.
     
  • Personal and professional development.
     
  • Bonus for referring new colleagues.
     
  • Cooperative and friendly environment (Young Team, Flexible Management).