Fluent in GERMAN (Advanced level verbal and written) and any additional language: English (Medium level verbal and written) is considered an advantage.
Excellent communication and customer service skills (ability to listen and to understand technical issues). Able to provide and communicate the proper solution to customers in a non-technical manner.
At least 1 year relevant previous work experience as IT HelpDesk/IT Support (hardware, software & communication troubleshooting).
University education, preferably technical degree.
Good knowledge of PC, Microsoft Operating Systems and Microsoft Office family applications.
Interest for new technology.
Customer focus, positive attitude.
Respond to requests for technical assistance and provide support to clients (via phone and email). regarding technical issues (hardware/software/network/printing equipment) like: PC maintenance, Citrix password reset, Internet connectivity issues, emailing options, Printing not working etc.
Escalating problems to the next level of support when necessary. Identify situations requiring urgent attention.
Track and route problems and requests and document resolutions in knowledge base.
Help the client with all the necessary information. Advise user on appropriate action.
Conduct follow-up phone calls to customers who have unsolved questions or issues.
Stay current with system information, changes and updates.
If you are a frequent PC user, you should be able to adapt fairly quick.
08:00 – 17:00 Mo-Fr
09:00 – 18:00 Mo-Fr
Professional Training (IT and Soft skills) provided by our specialists.
Attractive salary package.
From 23+ days annual vacation.
Private Medical subscription.
Personal and professional development.
Bonus for referring new colleagues.
Cooperative and friendly environment (Young Team, Flexible Management).