Nivel cariera

Executive (>10 ani)

Limbi vorbite

engleză, română

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Main responsibilities:

  • Manage Soft Collections and Legal Collections for TBI Bulgaria and TBI Romania.  Oversee staffing plans, hiring of key roles.
  • Work with Risk Analytics and MIS to establish collection reporting to monitor portfolio standing, collection strategy effectiveness, collector effectiveness. 

  • Review reporting to ascertain status of collections effectiveness and roll rates as they impact the portfolio and manage them to established targets.

  • Collaborate with the Head of Collection Strategy in the development of strategies for Soft Collections and Legal Collections for both countries and ensure that strategies are executed as designed.

  • Develop collector and team level motivation schemes along with the Collection Managers to improve collection performance, team morale and to meet targets.

  • Work with the Head of Collection Strategy and the Collection Managers to select external collection agencies and leverage the agencies as necessary.

  • Evaluate a forward flow outsourcing strategy to collection agencies.

  • Contribute to any new systems or technologies as necessary to drive efficiency and outcomes.

  • Review KPIs for the department, team and individuals and develop a program for systematic improvement.  Revise KPIs as necessary.


  • 10+ years Collections experience in a banking or financial services environment.  

  • 5+ years of experience managing, growing and developing a team.

  • Experience with specialized collections software systems.

  • Knowledge of Dialer management.

  • Detail oriented, organized, and excellent communication skills.

  • Keen decision making skills and ability to manage multiple projects and meet deadlines.

  • Ability to organize and prioritize numerous tasks and complete then on time and under constraints.

  • Ability to work in a fast-paced, high pressured environment.

  • Highly organized team player and motivator.

  • Strong verbal and written communication skills in English.

  • MS Office.

We offer:

  • Career advancement in a leading organization in its industry;
  • Working environment based on openness and teamwork;
  • Competitive remuneration;
  • Excellent location in the central area of Bucharest.