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Senior (5-10 ani), Executive (>10 ani)

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The purpose of the Global Process Owner (GPO) is to define, measure, and optimize an end-to-end Global Business Services (GBS) process for Kellogg. This role entails enhancing process activities and components across the enterprise both inside of GBS and in the corporate functions and business units. Along with building and maintaining relationships within GBS and its customers, the GPO collaborates with the GBS Delivery Teams to identify and implement leading practices to standardize processes across service centers and the enterprise.

  • Acting as a primary liaison between GBS and the business units and functions to generate demand for services and negotiate SLAs
  • Driving innovation in the process by continually benchmarking against leading practices and establishing ongoing initiatives to enhance capability and efficiency. Ultimately owning the innovation roadmap for the process including technology and analytics
  • Creating a seamless and positive internal and external customer experience. This involves proactively seeking and actioning feedback from customers on the end-to-end process
  • Identifying and sponsors capability building opportunities that enable process teams to develop expertise in the end-to-end process
  • Demonstrating and nurtures a culture of collaboration and high performance
  • Providing guidance and mentorship to process teams
  • Managing the continuous improvement for the end-to-end GBS process
  • Defining and establishes consistent end to end process KPIs and targets
  • Proactively mitigating risks and resolves escalated issues
  • Seeking innovative solutions and opportunities to improve process performance and drive business value
  • Creating a culture of financial discipline and operational excellence


In your role as a Global Process Owner within our Global Business Services at Kellogg, you will be part of our success by the following:

  • Defining and establishing consistent end to end process, KPIs and targets
  • Acting as a primary liaison between GBS and the business units and functions to generate demand for services, negotiate SLAs, and identify leading practices
  • Leading respective process committee
  • Proactively participating in the GBS governance processes
  • Providing leadership and support to ensure the implementation major GBS process and technology improvement initiatives


  • Conducts regular touch points with business units and corporate functional teams to help align GBS and process strategy
  • Solicits feedback from internal customers to determine best response to continually improve process performance


  • Develops process capabilities and skills within the service centers
  • Provides input to the process-based competency model and learning curriculum
  • Assists with establishing a global network of process users and managing the overall process network
  • Coordinate communications with the customer base (. Corporate Functions, Business Units) to drive change and user adoption of standard process and tools associated with the GBS operating model
  • Continuously strives to build a culture of high-performance
  • Responsible for a strong people agenda and carrying out people management activities in accordance with the organization’s policies and applicable laws, including:
    • Planning, assigning and directing work
    • Appraising performance, providing feedback and coaching, and rewarding and disciplining employees
    • Providing opportunities for learning and self-development, and facilitating the development of technical competencies 


  • Defines, measures, and optimizes the end-to-end processes across the enterprise both inside of GBS and in the corporate functions and business units
  • Identifies and implements leading practices to simplify and streamline processes across regions and locations, including facilitation of major process design decisions
  • Ensures operating procedures are established to support execution and are maintained to align with process changes
  • Audits/monitors, benchmarks and reports on process delivery within regional service centers and BPOs
  • Facilitates ongoing process review enabled by scorecards and root cause analysis
  • Creates consistency among performance management, SLAs and relationship to GBS customers
  • Contributes to process deployments in regional service centers and BPOs


  • Creates a mindset of innovation to drive business value
  • Proposes and provides support to implement major GBS process improvement initiatives
  • Identifies and leads process improvements and capability enhancement projects
  • Supports YOY improvements to process efficiency, quality and control KPIs

Financial Delivery

  • Ensures services are provided at competitive costs
  • Supports year-on-year cost reductions
  • Provides oversight to budget management for process improvement initiatives
  • Reports to: GBS Leader and to Corporate Controller
  • Supervises: none (in initial stage)
  • Peer Relations: Global Process Owners of other processes; positions with similar responsibility-level in the broader Kellogg organization or key functional leaders
  • Global Role (interacts and drives GR RTR, Bucharest RTR and BPO RTR
  • Scope includes: Close of Books, Fixed Assets, Intercompany, System Administration (SAP BPC and Hyperion), SAP ION Management, VAT, Reporting and Analytics, Account Reconciliations and S404


As well as a hunger to learn and succeed in Global Business Services to be considered for this position you must be able to meet the following requirements: Required:

  • Bachelor’s Degree
  • Significant years of experience in process area with strong knowledge of the end-to-end process
  • Experience in  leading transformational program or enterprise wide change initiatives
  • Experience working for a multinational organization and working with colleagues internationally
  • Experience working in a GBS and/or process-driven environment
  • Experience managing teams; remote management preferred
  • Proficiency in English language


  • Proven leader with ability to influence the highest levels of the Kellogg organization
  • Demonstrated ability to think both strategically and tactically
  • Demonstrated ability to deliver continuous improvement initiatives
  • Skilled in building strong external and internal strategic relationships
  • Highly competent  in influencing without authority through knowledge, skills, and relationships
  • Skilled in managing a portfolio of business issues that cross short and long term strategic objectives
  • Adept at looking cross functionally and weighing competing ideas and priorities
  • Excellent communication and presentation skills
  • Leadership Competencies
  • Seeks out and understands the needs of internal and external customers and creates win-win solutions to drive the business forward
  • Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work
  • Acts with a sense of urgency and determination with the end result in mind; drives sustainable results
  • Acts as an owner of the business and is accountable for results
  • Inspires others to achieve and own results; remains positive and focused
  • Understands and seeks out knowledge of the business; applies this knowledge to drive excellent results
  • Motivates self to learn, grow and achieve while motivating those within the organization to achieve and grow
  • Provides constructive feedback and coaches others; shares knowledge and expertise openly and freely
  • Builds the knowledge and capability of others and the organization; anticipates future capability needs
  • Listens and communicates effectively; encourages others to share their views, seeking out diversity of thought


Limited International travel may be required on occasion.


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.