Global HR Services – Senior Manager, HR Operations

Nivel cariera

Senior (5-10 ani)

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Responsibilities overview:

  • Global leader of the Background Checks, part of the Global Human Resources Services.
  • Responsible for all background checks related operations and projects at global level.
  • Drives process’ reviews, improvements and efficiencies to achieve short, medium and long-term organizational objectives.
  • Coordinates or is part of global projects on best practices, process reviews and / or changes.
  • Manages relationship with global stakeholders such as HR, Recruitment and Employment Legal.
  • Manage external vendors’ reviews and scorecards. Holds regular performance assessments, provides feedback, defines and managers corrective actions.
  • Responsible for the global background verification strategy, including vendor selection and management
  • Act as Global Process Owner
  • Develops and monitors background checks KPIs. Implements corrective actions when KPIs are not meeting expectations.
  • Innovates and automates processes and tasks related to background checks or HR.
  • Participates in or leads global HR Operations projects.
  • May have other HR operations responsibilities outside background checks.



  • Demonstrated leadership and people management skills. Has coordinated managers with sub-teams.
  • At least 5 years in leadership. The last 2 – 3 years managing regional / global teams.
  • Flexibility to adjust schedule as needed for global time zones.
  • Has led complex projects, process reviews / improvements. Strong achievements on such projects.
  • Has worked with third parties / external vendors.
  • Knowledge and / or experience in background checks is a plus.
  • Results oriented and drive to improve process / systems / tools, in line with organizational objectives.
  • Demonstrated customer service focus. Understands and handles a complex environment with multiple stakeholders with different demands or views.
  • Excellent facilitator – understand the need to get various parties together to solve an issue or obtain results by facilitating meetings.
  • Excellent communication and presenting skills. Experienced in creating and delivering presentations to different audiences and high-level management.
  • Excellent attention to details. Demonstrated ability part of process reviews, content of materials / presentations.
  • Problem solving skills - ability to quickly understand a problem and identify the best solution to it.
  • Excellent planner: understands priorities and effectively manages workload and projects to meet objectives.
  • Strong leadership skills: demonstrated clear vision and strategy for the team; coaching and mentoring: track history of direct reports that have grown into managers / project managers.




Bachelor’s and Master’s degree

MBA is a plus



Min. 5 years leadership experience in a multicultural environment; at least the last 2 years spent managing managers in various locations.

Experience or / and knowledge in Background checks is a plus.



Experienced in Excel and Powerpoint

Ability to work with complex data and summarize it in high-level power point presentations

Oracle HR E-Business Suite

Oracle Human Capital Management or similar tools