Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, germană, franceză, italiană, maghiară

Adresa/ adresele jobului

Ploiești; Sibiu; București

Salariu aproximativ brut oferit / luna in euro

500 €


Ideal Candidate

• B2/C1 level of German, French, Italian /Hungarian (fluency in English is required)
• Previous work experience in Customer service/ accounting is an advantage otherwise not required
• Attention to detail & high level of accuracy
• Communicative and willingness to learn

Job description

Accounts Receivable / Account Payable

• Invoice processing and resolution
• Monitor customer account details for non-payments, delayed payments
• Communication and clarifications with suppliers
• Assist with month-end closing
• Preparation of reports

Technical support:

• Provide solutions to customers via inbound calls, chatting or emails.
• Supports the customers in all aspects through to problem resolution.
• Maintain high standards for customer services
• Identify and resolve technical issues.
• Provide feedback to the team manager

Procurement

  • Opening invoices in workflow tool
  • Checking data and details in the ERP system
  • Entering correct data, performing online checks
  • Communicating and clarifying with suppliers

 Cloud Support Engineer

  • Handle support cases
  • Connect with customer by phone/email/chat –
  • Understand customer issue in order to research orreproduce it in the virtual lab
  • Deliver and implement a solution
  • Educate the customer on product usage
  • Collaborate with various teams internally and externally, work in common to resolve customer issues
  • Prioritise customer experience

General Ledger

  • Working on day to day Record to report operations - including month end close process
  • Effective team management and client management skills

  • Review of work done by team members/peers
  • Client management and Team work
  • Meeting SLA and Dashboard reports
  • Measuring KPI’s
  • Delivering the activities provisioned in the Statement of Work (SOW) under the service level agreed with client and within industry practices parameters
  • Deliver improvement initiatives onto the process flow and in the support activities and take part as team member in projects that target improvements
  • Support the transition process and the process documentation/mapping

 

Benefits


• Very good basic salary, Negotiable with company
• Meal vouchers daily
• Private medical insurance in best hospital in Romania
• Assistance with setting up tax number, bank account etc.
• Professional training provided by experts
• Great chance to develop your career

 

Company details

The Company is a pioneer & is among the current leaders in managing the Globalization of Services, Processes & Technology around the world. Their range of services have for a long time reached a point where they can proudly boast to be one of the BPO Companies of choice for managing the Fortune 500 Companies’ business processes in new, unique and imaginative ways which greatly increases their performance, quality of services and operations. They specialize in IT Infrastructure & Management, Enterprise Application, Finance & Accounting, Customer Service and Collections, Insurance, Analytics, as well as Supply-Chain Management & Procurement.

Why use Recruitment Agency

  • You will be contacted within 30 min of your  application
  • You are given extra support in preparing for interviews
  • You have a contact person who gives you all the details of the job
  • You can ask for your application feedback anytime via email or phone
  • You don’t have to face the situation where company do not reply to you for days.
  • All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

 

 

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