Oracle Software Support is extending a new advance team to investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. The team will partner with development to add value in the design phase. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products, but also shape the product to benefit customers. If you are excited by the notion of being able to define a group from the beginning and shape our collective future then this is the place to be. The position is for the Fusion Applications Technologies team, focus area BI, Toolkit and Spaces.
As a Senior Support Engineer, you will be the technical interface to customers and last point of contact when they seek assistance.
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the releases.
You will be expected to coach, mentor and train your peers in Oracle, interact frequently with senior management in the support and development chain, prepare and present to large and small groups on technical topics.
You will be expected to master complex technical issues in different business areas and have the ability to suggest and/or create diagnostics and troubleshooting tools.
You will be expected to be able to communicate clearly, both written and verbally, with end users, consultants, developers etc.
Maintain documentations for all business intelligence processes. Write and maintain user documentation and learning resources.
You should manage the assigned tasks in an efficient manner, based on their priority.
A technical degree ., BS Computer Science/Management Information Systems/Science or proven professional/ technical experience
Previous technical experience with:
OBIEE, OBIA, BI Publisher - standalone installation or integrated with one of the following: Fusion, EBS/Peoplesoft, JDEdwards Application, Siebel
ETL : ETL Tools such as Informatica or ODI
SQL/PL-SQL (Skilled at writing and tuning is a plus)
XML is a plus
Application Server Architecture concepts
Concepts of Clustering and Concepts of Web Server
WebLogic Server is a plus.
Security: LDAP Servers is a plus. Any 3rd party LDAP servers or Oracle products such as OIM/OAM.
Any experience with ERP Products is a plus (HCM/HR Systems, CRM, FIN, PRJ, PRC, SCM with emphasis on BI preferably)
Experience with Software As A Service products is a plus
Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations.
Self-starter, works well unsupervised or with limited supervision.
Time management skills.
Willingness to learn
Strong organizational and multitasking skills with the ability to balance competing priorities